Privacy Policy

Your privacy matters to us

Effective Date: January 3, 2026

1. Introduction

Chugo Pearls Sports Academy ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a donation through our website
  • Register for our programs or events
  • Subscribe to our newsletter
  • Contact us via email or our contact forms
  • Apply as a volunteer or staff member

This information may include your name, email address, phone number, physical address, payment information, and any other details you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website or source

3. How We Use Your Information

We use the information we collect to:

  • Process donations and provide receipts
  • Administer programs and communicate with participants
  • Send updates about our activities, events, and impact (with your consent)
  • Respond to inquiries and provide customer support
  • Improve our website and services
  • Comply with legal obligations and prevent fraud

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through our third-party payment processor (M-Pesa), which is PCI-DSS compliant.

In accordance with Kenya's Data Protection Act, 2019, we ensure that your personal data is:

  • Processed lawfully, fairly, and transparently
  • Collected for specified, explicit, and legitimate purposes
  • Adequate, relevant, and limited to what is necessary
  • Kept accurate and up to date
  • Retained only as long as necessary
  • Processed in a secure manner

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our website, processing payments, or conducting our activities (e.g., M-Pesa for payment processing)
  • Legal Requirements: Authorities when required by law or to protect our rights
  • With Your Consent: Other parties when you have given explicit permission

6. Your Rights

Under Kenya's Data Protection Act, 2019, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Office of the Data Protection Commissioner

To exercise any of these rights, please contact us at info@chugopearls.org.

7. Children's Privacy

We are committed to protecting the privacy of children participating in our programs. We do not knowingly collect personal information from children under 18 without parental or guardian consent. If you believe we have collected such information without proper consent, please contact us immediately.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Chugo Pearls Sports Academy
Marenga Rd, Kangemi, Nairobi, Kenya
Email: info@chugopearls.org
Phone: +254 717 271 350